Requesting a return

Searching for and selecting an order to return

1. On the Order menu, click Request return.

   The Search Orders page displays.

   In the Search Criteria, the Order status is set to Invoiced and cannot be changed. You can only return invoiced orders.

   If you belong to an end customer, Poetic automatically searches for and displays the list of invoiced orders for your company. The Company name is set to your company and cannot be changed. You can use the remaining search criteria to narrow the list of invoiced orders.

   Otherwise, to display a list of invoiced orders, specify search criteria, then click Search. See Conducting searches for more information about searches.

2. Click the radio button next to the order to return, then click Return Order.

   The Request Return Header page displays.

Specifying the details of the return

1. On the Request Return Header page, in the Return Information section:

   Reason for return	From the Reason for return dropdown, select the reason you are requesting the return.
   Return contact email(s)	In the Return contact email(s) field, type the email addresses of the contacts for the return. Use commas to separate multiple addresses.

2. The Return Details section lists the products associated with the order

   In the Return Request Qty field for each product, type the quantity you wish to return. You may be required to always return the maximum quantity.

3. Click Next.

   The Request Return Confirmation page displays, summarizing the return information.

4. After reviewing the request information, click Finish.

   The Request Return Complete page displays.

   The Request Return Complete page may include an Authorize Return button. See Authorizing a return.

   Poetic instances can also be configured to authorize returns automatically. If returns are authorized automatically, and Poetic is configured to allow returns to be received automatically, the return also is received.