About the Current Subscriptions tab
About the Renewal Requests tab
About the Dropped Subscriptions tab
The Renewal Dashboard provides a snapshot view of the renewal status of a company's entitlements.
From the Renewal Dashboard, you can:
To display the Renewal Dashboard, On the Subscription menu, click Renewal Dashboard.
If you belong to an end customer, the results are automatically limited to your company. Other users use the Company name field to select the company. To display additional criteria, click Advanced Search.
From the Company name combo box, select the specific company for which you want to display renewal items, then click Search Renewals again.
The Renewal Dashboard can contain the following tabs:
The Current Subscriptions tab contains items that are available to renew, and have not been dropped or passed the grace period for renewing.
The Current Subscriptions tab initially displays the Expiring Soon items, which are items that are either close to expiring or are within the grace period after the expiration.
The Expiring Soon list contains the contract/groups that have items that fit into the Expiring Soon category.
For each contract/group, the Days Left column contains the number of days until the first entitlement under that contract/group expires.
Active items are items that are available to renew, but are not yet within the renewal period. To display the Active items, click the Show Active link.
The Active items are displayed the same way as the Expiring Soon items.
To display the list of entitlements for that contract/group, click the Entitlement Details link for that row.
To select a contract/group to include in a renewal request, check the check box next to it.
To select all of the items in the Expiring Soon list or Active list, check the check box in the column heading.
To create a renewal request for the selected items, click Request Renewal. See Creating a renewal request for details on the request process.
To purchase the renewals immediately, click Renew Now. See Purchasing renewals immediately.
The Renewal Requests tab contains existing renewal requests.
The Renewal Requests list contains requests that have not yet been authorized. Depending on your privileges, you may be able to:
The Authorized Requests list contains requests that have been authorized. You cannot perform any actions on authorized requests.
The Canceled Requests list contains requests that have been canceled. To display the list of canceled requests, click Show Canceled. You cannot perform any actions on canceled requests.
The Renewal Requests, Authorized Requests, and Canceled Requests lists contain the request number and request date. The Canceled Requests list also includes the cancellation date. To display the entitlements for a request, click the Request Details link for that row.
To hide the entitlement details, click Close.
To display the available options for a renewal request, click the Options link. In the Options list:
The Dropped Subscriptions tab contains items that:
The Dropped Subscriptions list contains the same information as the lists on the Current Subscriptions tab.
Depending on your privileges, you may be able to request a renewal for dropped items.