Customers who purchase subscriptions must renew subscriptions when they expire. The renewal function includes sending a series of renewal notifications to let customers know that it is time to renew, and provide instructions for processing the renewal.
The View Contract page includes:
To display the View Contract page:
The Search Contracts page displays.
If you belong to an end customer, the list of contracts for your company displays automatically.
See Conducting searches for more information about searches.
The Overview tab of the View Contract page displays.
To manually send renewal notifications for a contract, on the View Contract page toolbar, click Renewal Options, then select Send Renewal Notifications.
You can stop the sending of renewal notifications for a contract. For example, a customer definitely plans to renew, and does not need to receive additional notifications before they make the formal request.
To stop renewal notifications, on the View Contract page toolbar, click Renewal Options, then select Hold Renewal Notifications.
On the View Contract page, the Renewal notification hold field indicates whether the notifications are on hold.
If the renewal notifications are currently on hold, then you can resume the notifications on the current schedule.
On the View Contract page toolbar, click Renewal Options, then select Resume Renewal Notifications.