Inactivating and re-activating a user

About inactivating and re-activating users

Poetic provides a function to allow you to inactivate and re-activate users.

An inactive user no longer has access to Poetic and cannot be selected as a coordinator, primary contact, or registered user.

Inactivating a user

You cannot inactivate a user if the user is:

• A coordinator on an order
• A contract or upgrade coordinator on an active or expired contract
• A primary contact for a contract
• A primary contact for a company

To inactivate a user:

1. On the Overview tab of the User Profile Maintenance page, click Make Inactive.

   The Inactivate User form displays.

2. Use the notes tabs to enter any notes concerning why the user is being inactivated.
3. Click Inactivate User.

Re-activating a user

You cannot re-activate a user if:

• The user's company is inactive
• The user's address information is incomplete
• The email address cannot be validated

To re-activate a user:

1. On the Overview tab of the User Profile Maintenance page, click Make Active.

   The Activate User form displays.

2. Use the notes tabs to enter any notes concerning why the user is being re-activated.
3. Click Activate User.