| Invalid Contract | The contract number entered does not exist. Verify that the contract number is accurate. |
| Contract is not active | The contract is inactive. You can only place orders under active contracts. Contact the appropriate representative. |
| Invalid order number | The order number entered does not exist. Verify that the order number is accurate. |
| Not allowed for Order Entry change | The order has a status that does not permit changes.
Orders cannot be changed after they have been processed. |
| Duplicate PO #s within check date range | The exact same PO number has been provided on a previous order within a time frame specified by the publisher as unacceptable.
For example, if PO number 123 is used March 1st and then again on March 17th, and the publisher has set the number of days between the same PO number usages to 30 days, the error will display. To correct this error, verify the PO number. If it is correct, a user with the appropriate security privileges can override the error. |
| Warning on duplicate PO #s within check date range | The PO number entered was previously used and the publisher-predetermined number of days between same PO number usage has not passed. Verify the PO number. |
| Currency X is not allowed within this bill-to country | The order currency is not valid for the bill-to country. Publishers can override this error on the Error tab. |
| Credit card expired | The credit card's expiration date occurs before the order create date. |
| No products on Order | A product must be entered in the Product # field. |
| Product Not Found | The entered product cannot be found. To search for a product, click the find icon next to the Product field. |
| Product cannot be sold on Program/Contract | The company's market segment or the order's program must be changed to make the product valid for the order. |
| Maintenance period cannot exceed contract end date | The maintenance ordered has an end date that extends past the contract end date.
To correct this error, purchase maintenance for a shorter period of time or extend or renew the contract. |
| Product cannot be shipped to ship-to country on order | Publishers can set regional boundaries to restrict shipping between regions. Products may be placed in regions by language or product.
To correct this error, select a product that can be shipped to the designated ship-to country on the order. |
| Cannot purchase media in quantities greater than licenses reported | The quantity of media being ordered is greater than the number of licenses a customer has for that product.
To correct this error, the customer can decrease the quantity of media being ordered or purchase licenses to equal the quantity of media. |
| Order below minimum point threshold for program | The publisher-designated minimum number of points has not been met.
To correct this error, the size of the order must be increased. |
| Calculated order total does not equal order total expected | The Order Value Total does not match the system calculated order.
Verify the amount entered in the Order Value Total field and the prices displayed on the Product Detail tab. |
| Order Exceeds Order Maximum for Payment Method | The total order amount is higher than the maximum amount allowed for the chosen payment method. The order is put on hold.
To correct the error, contact the appropriate representative. |
| Cannot validate proof of purchase due to inability to understand response from external system. Try again or use feedback feature | An unintelligible response was received when the system attempted to validate the serial numbers provided. Re-enter the serial numbers, then click Validate or send an email using the Feedback feature. |
| Cannot validate proof of purchase due to inability to contact external system. Try again or use feedback feature | The external system that validates serial numbers is not available at this time. Try to validate the serial numbers again at a later time or send an email using the Feedback feature. |
| Cannot approve this due to lack of information from external system | For each line of the order, if the quantity validated is more or less than the quantity entered, this error displays. |