A group represents some meaningful way for a company to manage its entitlements. A group might for example represent a business division or a geographic location. Companies can create groups based on any criteria that makes sense for them.
The publisher determines whether companies can create groups.
A coordinator is a point of contact that is responsible for a specific aspect of the customer's relationship with the publisher. Depending on the type of coordinator, the coordinator is either a user or a company.
Possible coordinator types include:
| Contract | The user with overall responsibility for a contract. Assigns the remaining coordinators. |
| Upgrade | The user responsible for product upgrades within a group. This coordinator receives upgrade notifications. |
| Group | A user with overall responsibility for a group. Publishers may allow multiple group coordinators per group. |
| Renewal | The user responsible for renewals within a contract or group. |
| Technical | The user responsible for the technical support of the products within a group. |
| Bill-to | The company that is billed for renewal orders for a contract or group. |
| Reseller (Dealer) | The company that handles the sale of products for a group. |
| Service Company | A company that provides assistance to the end customer for a contract or group. Publishers may allow multiple service companies per contract or group. |
The publisher determines the types of coordinators used by each program.
The Administration menu includes options to: